Fragrance:
Bay Rum with a stronger and more varied spice profile. Nutmeg, cloves and capers lend a spicy almost peppery warmth, while vanilla provides a nice mellow base. Add in a subtle twist of orange and pine and the result is what I imagine the hold of a spice smugglers ship might smell like.
Performance:
I have sensitive skin prone to irritation; the aloe, vitamin E, witch hazel and menthol soothe and moisturize extremely well. Not all artisans add menthol, it really elevates the soothing aspect and adds another layer of freshness to the entire experience without impacting the fragrance. Performance has been the same for all BWW splashes I have tried without exception.
Customer Service:
Exceptional. Kelly is quick to respond to any questions or comments I have had. Shipping is always quick and includes tracking as well as sample vials of aftershaves. One time the postal service notified Kelly that an order of mine had been severely damaged. Kelly replaced the order promptly, notified me of the delay and offered to send me a tub of shaving soap free of charge for the inconvenience. When I politely refused the soap (wasn't Kelly's fault after all) he threw in a free full sized bottle of balm anyway and a couple extra sample vials. Can't beat that level of dedication to customer service! That plus the new fragrances every 2 months or so will keep me coming back for a very long time. Thanks for everything Kelly!